The drive I have uses a USB 3.0 connection, and that particular connection creates a noise in … The drive I have uses a USB 3.0 connection, and that particular connection creates a noise in its cabling and device that can interfere with the specific frequency that Bluetooth devices use.

Doesn’t run slow, but for some reason every time I try to download a 40gb game it corrupts around 30gb in on the download. : "Allow the computer to turn off this device..." set to unchecked. If so then you must use a Y-cable: One connector for the disk, two connectors for two laptop USB ports. You can help protect yourself from scammers by verifying that the contact is a I've not tried copy files over to the drive on the PC but i'll try that once this diagnostic is finished. It’s crazy - and cuasing havoc with my online matches of SFV and Samsho. JavaScript is disabled. A- "The" external drive keeps disconnecting and reconnecting, during both idle and data transfer. Watch the signal strength (it should show it dropping from 90% to 50%-60%) and see if the system keeps switching from 2.4 ghz to 5 ghz, you should see it doing it when you have the status details on the TV. Let us know your experience in the comments below. External (problem occurs on this): HDD, SATA with USB3 out, connected to USB3 port of PC.

Learn More. Sounds like a drive problem, honestly.

5- All available USB Serial Bus Controllers/Hubs/Roots/Devices/etc. No issues have risen during the drive neither being idle nor transferring data. No external drive means no Bluetooth interference. Examining the label stuck on the disk case would tell you how much current it draws. an Evolve Media, LLC company. As soon as I realized this might be the issue, I untethered my external hard drive and tested for any further DualShock 4 connection issues. I've had to hold the power button down to reboot.

Ill do a speed test via my router app and get something like 300up/60down, but when i run the test connection on my PS4, its reading 50up/3down lol. I had added an external PS4 hard drive to free up some space on my main console drive.

If you reformat it on your PC and copy a large amount of data to the drive, does it have any issues?

I have already tried resetting my router. Affiliate Disclosure: Evolve Media LLC, and its owned and operated websites may receive a small commission from the proceeds of any product(s) sold through affiliate and direct partner links.

This weekend my external hard drive kept disconnecting for no apparent reason.

1- USB selective suspend setting: Disabled, for both battery and plugged in, 2- PCI Express \ Link State PM: Off, for both battery and plugged in, 3- Turn off hard disk after: Never or Off or Disable, for both battery and plugged in, 4- All sleep options sleep/hybrid/hibernate after: Never, for both battery and plugged in. But that's not what's happening to me. Thank you anyway.

To fix it, I do a few things.

with a 2005 dated USB2 only notebook (PC-B). I tried to run my situation through the gamut of troubleshooting options that we posted here on PlayStation LifeStyle.

I need a solution to this problem. I have already tried resetting my router.

Related links: a- I did not conduct any scannow or chkdsk on the external drive, neither "scan only" nor "fix/change/recover" since the drive's connection is unreliable. My internet does not seems to be the problem. Consumer grade external no-user-access-inside external disc.

Have you run into any DualShock 4 connection issues? My laptop, xbox one and phone are all connected to it just fine. The issue I'm facing can not be that, unless the USB3 port of PC-A got malfunctioned recently. I keep it plugged into the 2nd USB port as I read the other one gives issues with external drives. Finally, if you are using an external hard drive and have no option of disconnecting it, maybe it’s time to upgrade the internal hard drive on your PS4.

There have been stuck inputs.

Brainstorming but with unsure probabilities: - External drive is near to corruption. A in-a-hurry (may not be stable) status update. (Possible to update). The problems disappeared and I had found the source of my connection interruptions. S. shadowphoenix0192. You'll have a far steadier/faster connection and people playing online won't hate you.

If you play with the drive disconnected, do things run fine? Make sure the external hard drive is compatible with PS4 platform. Press J to jump to the feed. The USB driver has a conflict with some hardware devices that were connected to the USB port. I recently purchased a PS4 Pro and I have been extremely frustrated by it thus far.

Microsoft Agent or PlayStationLifeStyle.net is a property of Mandatory, Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary I set it to 2.4 ghz and the problem persisted. ResetEra Games of the Decade Awards (2010-2019).

Western Digital My Passport Ultra, USB\VID_1058&PID_0820&REV_1012. It is possible that a certain USB port of PS4 is malfunctioning, and the hard drive might work properly with another port. Moving laptops and phones helped a bit, but the controller was still disconnecting unusually when it previously wouldn’t, and the issue was affecting all of my controllers. Actually, not all the hard drives can work with PS4. A- "The" external drive keeps disconnecting and reconnecting, during both idle and data transfer. Over the last few weeks, I’ve found myself plagued with DualShock 4 connection issues.

Did disconnecting or moving your PS4 external hard drive help to solve the issue? Previous Next Sort by votes. My internet does not seems to be the problem. Start a new thread to share your experiences with like-minded people.

Possibly, but not sure, the update may be, "2020-03 Cumulative I've only had this hard drive a few months, It's a WD My Passport 2TB.

Powerline adapters have been a thing for years now. Currently I can not pinpoint the timing/conditions of this behaivor, nor do not know if it is replicable under/due to some conditions. It turns out that there was one environmental factor that I had actually changed within the last few weeks, and it was the source of all my problems. C- There are no related errors/event IDs for the remaining internal drives; only for the external drive are present.

Sep 8, 2018 #1 Several times while playing games my external hardrive has "disconnected". You can follow the question or vote as helpful, but you cannot reply to this thread. seems to run ok with no drive connected. Ive had a similar problem, but whats worse is even if i connect via LAN, im getting speeds that are a fraction of what im actually getting. I recently purchased a PS4 Pro and I have been extremely frustrated by it thus far. I have a 4TB drive connected and have for months now, and I don’t have those issues (yet!). Microsoft global customer service number. Nothing fully worked. Does your router have 2.4 ghz and 5 ghz separate?

When I try downloading games to it, my PS4 seems to run really slow, and it's just completely frozen up a few times. Currently I can not pinpoint the timing/conditions of this behaivor, nor do not know if it is replicable under/due to some conditions. After a few minutes my PS4 drops the internet connection and the only way to fix this temporarily is by running an internet connection test.

technical support services. I reformatted the drive on my PC and formatted in on the PS4 again in the hopes it would fix it, but it still just disconnects randomly for no apparent reason. For a better experience, please enable JavaScript in your browser before proceeding. Basically i set up my 2TB external hard drive the day the patch released and after moving all my games to it and putting 123 other games from my library on download to it, after 2 days of using it problem free i turned my PS4 on to be given the message "the device cannot be used, try unplugging and plugging back in" (i dont have it in front of me so language may differ). New comments cannot be posted and votes cannot be cast. Edit 01: Drive has a little over %10 free space, 186 GB of 1.81 TB.

Connect the external hard drive through another USB port of your PS4. More, although not currently tried in another notebook (PC-B), this drive has been used for over 3 years I’ve seen a few people recently on reddit even blaming the latest PS4 firmware update for their newly discovered DualShock 4 problems. User Info: oo7demonkiller.